Free Hotel Procedures
Choose your department and download the introduction chapter of the corresponding LuxOps playbook. Free, in English and French.
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Choose your department
Each introduction chapter covers the philosophy, principles and structure behind the full playbook. Enter your email and download both language versions immediately.
What is inside the introduction chapter?
The 5 core operating principles of the department
How to use the playbook with your team
Adaptation guide by property type and size
Quality standards and regulatory framework (LQA, Forbes)
Quick-start guide by role: new staff, experienced staff, trainers
The full playbook continues with 9 to 11 additional chapters covering department-specific procedures in detail: cleaning protocols, service sequences, inspection criteria, onboarding guides and shift management.