Preview our hotel SOP manuals
Choose your department and download the introduction chapter of the corresponding LuxOps playbook. Free, in English and French.
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Each introduction chapter covers the philosophy, principles and structure behind the full playbook. Enter your email and download both language versions immediately.
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Need practical tools after the free chapter?
Continue with focused starter packs for immediate daily use, or browse the full department playbooks when you need the complete SOP reference.
Starter Packs
Focused operational kits
Checklists, templates and scripts designed for fast implementation by front office and housekeeping teams.
Explore starter packsFull Playbooks
Complete SOP references
Department-level SOP systems for Front Office, Housekeeping, Food & Beverage and Spa operations.
View full playbooksWhat is inside the introduction chapter?
The 5 core operating principles of the department
How to use the playbook with your team
Adaptation guide by property type and size
Internal quality standards and audit preparation framework
Quick-start guide by role: new staff, experienced staff, trainers
The full playbook continues with 9 to 11 additional chapters covering department-specific procedures in detail: cleaning protocols, service sequences, inspection criteria, onboarding guides and shift management.