LuxOps

Hotel SOPs · Operational training

Clearer standards. Better prepared teams.

Ready-to-adapt operational manuals and practical training for hotel teams. Save time building procedures, strengthen day-to-day execution and give managers a clearer framework to train, coach and maintain service standards.

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Hotel operations team discussing service standards in a luxury lobby before service.
Hotel operational playbooks and procedure checklists prepared for a team briefing.I need ready-to-use operating standards.SOP manuals, procedures, checklists and scripts designed to give managers a structured starting point without rebuilding everything from scratch.Explore SOP ManualsHotel team gathered around a table for an operational training session.I need my team to apply it consistently.On-site or remote training to turn standards into behaviours, strengthen management routines and improve consistency on the floor.Explore Training

Expertise by department

Operational standards built for each department.

Front Office standards are not delivered in the same way as Housekeeping, restaurant or Spa standards. Our content reflects the pace, control points and service expectations of each discipline.

Luxury hotel front desk prepared for guest arrivals.Front Office

Arrivals and departures, shift handovers, guest communication, upselling, Night Audit, Guest Relations, Concierge and Porter Services.

Prepared luxury guest room with calm housekeeping cues.Housekeeping

Room standards, cleaning sequences, inspections, turndown, task allocation and supervisor controls.

Fine dining restaurant table prepared before service.F&B

Mise en place, service sequences, table standards, upselling, team briefings and quality control.

Luxury spa treatment room prepared before opening.Spa & Wellness

Guest journey, consultation, treatment room preparation, hygiene, therapist standards and experience follow-up.

From expectation to execution

Excellence should not depend on who is on shift.

01.

Save management time

Start from a structured operating base instead of creating procedures, training tools and checklists from scratch.

02.

Align the team

Give managers and team members one shared reference for expectations, routines and service standards.

03.

Improve consistency

Reduce variations between shifts, supervisors and individual ways of working.

Operational SOP manuals

Ready to use. Built to adapt.

Front Office Playbook check-in registration process

Front Office

Full SOP manual

€67View manual
Housekeeping Playbook departure room cleaning sequence
Best seller

Housekeeping

Full SOP manual

€67View manual
Food and Beverage Playbook 21-step restaurant service sequence

Food & Beverage

Full SOP manual

€67View manual
Spa Playbook guest journey standards

Spa & Wellness

Full SOP manual

€67View manual

Starter Packs

For teams looking for a lighter starting point, with practical tools for immediate use.

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View all operational resources
Hotel team gathered around a table during an operational training session.

On-site or remote training

Turn standards into daily practice.

Practical training built around your property, your teams and the realities of hotel operations.

01.Service standards trainingAlign teams around the expected behaviours, service sequences and control points.
02.SOP implementationAdapt LuxOps content to your organisation, systems, roles and service identity.
03.Onboarding and refreshersStructure new-hire training and bring existing teams back to a shared operating standard.
04.Manager coachingGive department leaders the tools to brief, observe, correct and reinforce standards every day.
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The experience behind LuxOps

Built in hotels, not in theory.

LuxOps draws on 15 years of experience in luxury hotel operations and management, including Four Seasons and La Réserve.

Over those years, procedures were written, tested, implemented and refined with teams in real operating conditions, while managers and employees were trained around demanding service frameworks including LQA, Forbes Travel Guide and American Express Fine Hotels + Resorts program expectations.

LuxOps turns that experience into independently authored, structured operational resources designed to be adapted to each property.

01

15 years in luxury hospitality

02

100+ team environments

03

Multi-department operations

04

Luxury service frameworks & SOP implementation

What does your hotel need to standardise?

Start with a ready-to-adapt SOP manual, or speak with us about training your managers and teams.

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