Operational Playbooks
Field-tested SOPs built from real luxury hotel operations. Each playbook is available in your preferred language.
Individual Playbook
€67
Complete BundleBest Value
€267 — All 4 Playbooks
Front Office
Front Office Playbook
~250 pages
Check-in/out procedures, guest communication protocols, concierge standards, and complaint handling frameworks.
- Check-in/out SOPs
- Guest communication templates
- Concierge standards
- Complaint resolution
Housekeeping
Housekeeping Playbook
~220 pages
Room inspection checklists, linen management, turndown service protocols, and deep cleaning procedures.
- Room inspection checklists
- Linen management SOPs
- Turndown procedures
- Quality control frameworks
Food & Beverage
F&B Playbook
~280 pages
Restaurant service standards, bar operations, room service protocols, and banquet service procedures.
- Restaurant service standards
- Bar operations guide
- Room service protocols
- Banquet service procedures
Spa & Wellness
Spa & Wellness Playbook
~200 pages
Treatment protocols, therapist standards, booking management, and wellness program frameworks.
- Treatment protocols
- Therapist standards
- Booking management
- Guest journey mapping
Coming Soon: Toolkit Modules
HR, Planning, Admin modules in development.