OPERATIONAL SHOP · DIGITAL FILES
Operational reference procedures for luxury hospitality. Editable PDF and PowerPoint (.pptx) files, in English and French.
DEPARTMENT CATALOGUE
Five references for hotel operations and commercial performance. The new Revenue Management manual joins the bundle at the same price.
Front OfficeFront Office SOP ManualService sequences, guest communication, complaint handling, upselling, night audit, and the procedural structure that keeps a front desk consistent across every shift.
~300 pages
HousekeepingBest sellerHousekeeping SOP ManualRoom inspection checklists, linen and product management, cleaning protocols, and quality control standards, structured to maintain the same operational level from the first room to the last.
~300 pages
Food & BeverageF&B SOP ManualService sequences and standards for restaurant, bar, breakfast, and room service, a procedural framework that gives teams clarity on every guest interaction, every cover, and every service.
~175 pages
Spa & WellnessSpa & Wellness SOP ManualTreatment protocols, guest journey standards, therapist conduct, retail procedures, and booking management, built for a spa where consistency and guest experience drive performance.
~150 pages
Revenue ManagementRevenue ManagementDemand forecasting, pricing strategy, availability, distribution and group business: procedures to guide commercial decisions and track hotel performance.
~115 pages
Front Office, Housekeeping, Food & Beverage, Spa & Wellness and Revenue Management, in both languages and editable formats.
€199
Same €199 price
COMPLEMENTARY TOOLS
Practical team tools sold separately from the SOP Manual. Available for Front Office, Housekeeping and Food & Beverage.
Front Office
Front Office Starter PackEditable front desk checklists, handover templates and guest communication tools designed to structure the daily basics of reception operations.
Housekeeping
Housekeeping Starter PackEditable room inspection checklists, control sheets and defect tracking tools for housekeeping teams looking to improve daily consistency.
Food & Beverage
F&B Service Starter PackEditable restaurant, bar and room service tools designed to structure daily F&B service basics with practical checklists, scripts and control points.
ADVICE & IMPLEMENTATION
LuxOps can support your teams on site or remotely to adapt the procedures and put them into practice every day.