Hotel training
Turn standards into service habits.
Hands-on sessions that help your teams understand, apply and maintain clear service standards.
LuxOps supports properties with the rollout of LuxOps processes or their own internal standards: procedures, brand values, service sequences, management posture and operational habits.
Tell us about your training need
Prefer to write? A few details are enough to understand your priorities and recommend the most relevant training format.
Direct contact: WhatsApp · +33 6 52 08 47 39
Where we work
Palace hotels, Relais & Châteaux properties, classified hotels and properties recognised by the Michelin Guide.
When to train
Useful when standards need to hold in real service.
The training is not a generic classroom session. It is designed to install working methods, clarify expectations and help managers keep standards alive over time.
Pre-opening
Structure team habits before the first guests arrive: welcome, guest journey, interdepartment coordination, standards and property values.
Seasonal reopening
Bring teams back into rhythm before the season, align methods and secure sensitive service points from day one.
Skills validation
Review core standards during the year, confirm understanding and correct gaps before they become habits.
Department leadership
Help managers brief, coach, control and support their teams without reducing management to repeated reminders.
Playbook rollout
Help teams understand the standards, adapt them to the floor and give managers routines to maintain them.
How it works
Training shaped around your priorities.
Understand
We identify the standards, teams and service moments that matter most.
Adapt
Examples and exercises are prepared around your property.
Practise
Teams apply the standards to real service situations.
Reinforce
Managers leave with clear ways to track and sustain progress.
Method
Explain. Practise. Reinforce.
The session starts from reality: your teams, your guest touchpoints, your existing procedures and the gaps you see on the floor. LuxOps materials provide structure, but training can also be built around your own internal processes and values.
Understand
Team members understand why the standard exists, not only what they are expected to do.
Practise
Sequences are worked through using real situations: welcome, guest request, complaint, handover, inspection or service.
Observe
Managers identify gaps between the standard and its execution during service.
Reinforce
Department heads leave with clear ways to maintain standards after the session.
Your trainer
Hotel management experience behind every session.
Every LuxOps training session is delivered personally by the founder of LuxOps, drawing on 15 years of luxury hotel operations and management experience, including Four Seasons and La Réserve.
His experience includes managing multidisciplinary teams of more than 100 employees, developing managers, onboarding and coaching teams, implementing SOPs and training employees around demanding luxury-service frameworks including LQA, Forbes Travel Guide and American Express Fine Hotels + Resorts program expectations.
The objective is not to deliver generic hospitality theory. Sessions focus on how standards are understood, practised, observed and reinforced in day-to-day hotel operations, while giving managers practical methods to maintain them after the training.
15 years in hotel operations
Teams of 100+ employees
Multi-department management
SOP implementation & team development
Scope
Modules built around real service moments.
Content is defined according to your priorities. A session can target one department or focus on the handovers between departments.
Front Office and guest relations
- Welcome and first impression
- Requests and complaint handling
- Handovers and interdepartment communication
Housekeeping and room quality
- Room standards
- Inspection and self-control
- Coordination with reception and maintenance
F&B and service
- Service sequence
- Floor posture and guest communication
- Briefings, setup and service recovery
Spa & Wellness
- Welcome and guest journey
- Treatment and service standards
- Team coordination and quality follow-up
Expected outcomes
What training should change in daily operations.
01.
Clearer expectations
Every team member knows what is expected, in which sequence and with which level of detail.
02.
Better equipped managers
Department leaders have reference points to brief, observe, correct and reinforce standards.
03.
More consistent execution
Important practices become visible, repeatable and easier to maintain over time.
Flexible support
A format adapted to your operational reality.
Training can focus on service standards, process rollout, department leadership, team onboarding or a more specific need linked to your property.
Need something different?
Share your context, priorities and preferred format. We will point you toward the right combination: training, playbook rollout or targeted operational support.
Discuss My Training Needs