Hotel Housekeeping Checklist: Room Attendant, Supervisor Inspection & HSK SOP
A playbook-based hotel housekeeping checklist covering departure rooms, stayovers, Clean vs Inspected room status, supervisor inspection and the 100-point HSK quality grid.
Printable PDF checklist pack
Download the housekeeping checklists by role
These free PDFs are adapted from the LuxOps Housekeeping Playbook and split by team role so each collaborator can use the checklist that matches their shift.
Printable PDF
Public Area Attendant Checklist
Houseperson / public areas
A printable PDF for lobby, corridors, elevators, public restrooms, pantries, guest requests and shift handover.
Download PDFPrintable PDF
Room Attendant Checklist
Departure rooms and stayovers
A printable PDF for trolley setup, room entry, departure room sequence, bathroom checks, stayover service and final self-inspection.
Download PDFPrintable PDF
Housekeeping Supervisor Checklist
Floor supervisor / inspection
A printable PDF for room assignments, departure inspections, VIP checks, Clean vs Inspected release and quality coaching.
Download PDFOne standard, applied at every step
A hotel housekeeping checklist is not just a cleaning list. In a working HSK playbook, it connects the room attendant sequence, trolley setup, Lost & Found control, DND protocol, supervisor release inspection and PMS room status workflow. The standard is simple: a room can be Clean after service, but it is not ready for a guest until it is Inspected. Use this free checklist as an extract from the LuxOps Housekeeping Playbook: departure rooms, stayovers, bathroom checks, bedroom presentation, defect logging and supervisor scoring in one operational flow.
Free excerpt from the LuxOps Housekeeping Playbook
The inspection rule that protects check-in quality
In the LuxOps Housekeeping Playbook, a departure room follows a strict status workflow: Dirty, Clean, then Inspected. The room attendant may mark the room Clean after service, but that room is not sellable. Only a supervisor or manager can release it by marking it Inspected after physical verification.
Clean
Set by the room attendant after cleaning. Not ready for assignment.
Inspected
Set by the supervisor after checklist verification. Ready for Front Office.
Failed
Correct immediately, re-inspect, and record the deficiency for coaching.
Room Attendant Checklist
Adapted from the LuxOps Housekeeping Playbook. Use this sequence for departure rooms, stayovers and VIP priority rooms. It combines cleaning order, self-inspection and room status control.
Entry and setup
- Review room status, VIP notes, special requests and maintenance alerts before entering
- Park the trolley against the wall without blocking the corridor
- Knock three times, announce "Housekeeping", wait 10 seconds, repeat, then open 6 to 8 inches before entering
- Place the service sign and complete a first scan for guest belongings, damage, odor or maintenance issues
Departure room: 7-phase sequence
- Initial assessment: open curtains and lights, scan for lost items, remove trash and used items
- Bathroom deep clean: work clean to dirty, top to bottom, then complete the full amenity setup
- Bedroom cleaning: high-to-low dusting, surfaces, technology check, mirrors and floor edges
- Bed making: inspect mattress protector, apply tight sheets, center duvet, position pillows symmetrically
- Closet and storage: hangers even, safe open and empty, robes and slippers fresh, extra linen verified
- Minibar and beverage area: remove used items, polish glasses, restock items forward-facing
- Final presentation: stationery aligned, curtains at arrival standard, climate set around 21 to 22°C
Bathroom self-inspection
- Toilet clean inside, under rim, exterior, base and behind
- Basin, counter and faucet dry-polished with no water spots
- Shower or bath free of soap residue, hair, scale, mould or mildew
- Mirror streak-free from multiple angles
- Floor fully dry, corners clean, no hair anywhere
- Towels folded uniformly and positioned per standard
- Amenities complete, aligned, labels facing forward and packaging intact
- Glasses polished, tissues available, toilet paper folded and spare roll present
Final self-check before leaving
- Stand at the entry door and view the room as the next guest would
- Bed smooth, symmetrical and inviting with no visible wrinkles
- All surfaces dust-free, glass streak-free and curtains hanging evenly
- Floor clean with no debris, footprints or spots under bed edges
- Pleasant neutral scent, no chemical smell, dampness or smoke odor
- No guest belongings left behind; if found, stop and follow Lost & Found procedure
- Update PMS to "Clean" only; the room is not sellable until supervisor marks it "Inspected"
Floor Supervisor Checklist
Adapted from the LuxOps Quality Control chapter. Departure rooms require 100% supervisor inspection before release. Stayover rooms should be spot-checked daily.
Start of shift
- Review departure, arrival and VIP list for the day
- Assign room blocks and priorities to each attendant
- Verify trolley setup: linen, amenities, chemicals and color-coded microfiber cloths
- Check attendance and redistribute workload if short-staffed
Departure inspection before release
- Entry assessment: temperature comfortable, scent neutral, first impression welcoming
- Bedroom: bed smooth and symmetrical, pillows arranged, desk and nightstands clear
- Wardrobe: safe open and empty, hangers even, robes present, drawers empty and clean
- Bathroom: toilet, sink, shower, floor corners and behind toilet inspected for hair and residue
- Technology: lights, TV, remote, clock, phone and HVAC checked
- Final verification: door interior, hallway view, minibar, stationery and maintenance issues
- Result: Pass = mark "Inspected"; 1-2 minor issues = correct and re-inspect; 3+ issues = re-clean and coach
Daily quality control
- Inspect 100% of departure rooms before they are released to Front Office
- Spot-check 20 to 30% of stayover rooms, prioritising new attendants, VIP rooms and previous complaints
- Track deficiency type, room number, attendant, shift and time
- Review the top three recurring issues weekly and turn them into coaching topics
- Prepare handover report for afternoon supervisor
Quality Audit Scoring Grid
Score each point 0 to 2. Total out of 20. Use this to prepare for LQA, Forbes or internal brand audits. 18 to 20: ready for audit. 14 to 17: monitor. Below 14: immediate action required.
| Category | Checkpoint | Score |
|---|---|---|
| Bathroom /35 | No hair anywhere: floor, corners, shower, behind toilet and bath mat area | /2 |
| Bathroom /35 | Toilet bowl, under rim, exterior, base and behind toilet fully clean | /2 |
| Bathroom /35 | Faucets, mirror and shower fixtures polished with no water spots | /2 |
| Bathroom /35 | Amenities complete, aligned, labels forward and packaging intact | /2 |
| Bedroom /35 | Bed crisp, wrinkle-free, symmetrical and professionally finished | /2 |
| Bedroom /35 | All surfaces dust-free: lamps, headboard, TV unit, desk, skirting and frames | /2 |
| Bedroom /35 | Wardrobe empty, hangers uniform, safe open, drawers clean | /2 |
| Presentation /20 | Pleasant temperature around 21-22°C and neutral scent with no chemical smell | /2 |
| Presentation /20 | Stationery, remote, minibar and guest directory positioned to standard | /2 |
| Maintenance /10 | No unreported faults: lights, HVAC, remote, phone, leaks, hinges or stains | /2 |
| Total | /20 | |
Use the PDFs on the floor, then standardize the full SOP
The PDF checklists are free extracts. The full LuxOps Housekeeping Playbook gives your team the complete SOP structure behind the checklist: room cleaning sequence, supervisor inspection, linen and stock control, safety, sustainability and team management.
How to implement a housekeeping SOP in your hotel
Separate departure, stayover, suite and deep clean standards
The LuxOps Housekeeping Playbook uses different time and inspection expectations: 45-60 minutes for a standard departure, 25-35 minutes for a standard stayover and 90-120 minutes for a deep clean.
Protect the Clean to Inspected workflow
A room marked Clean by the attendant is not ready for sale. Only the supervisor or manager can mark the room Inspected. Front Office should only assign rooms in Inspected status.
Use the checklist as a coaching tool
Inspection scores should identify patterns: repeated hair in bathrooms, water spots, dust on lamps, uneven beds, incomplete amenities or recurring maintenance faults. The goal is targeted coaching, not blame.
Link checklist, stock and timing
A checklist fails if the trolley is short on linen, amenities or chemicals. Define par levels for floor pantries and trolleys, then review usage against occupancy and room assignment every day.
Frequently Asked Questions
What should be on a hotel room inspection checklist?
A complete hotel room inspection checklist covers bedroom, bathroom, presentation and maintenance. The LuxOps Housekeeping Playbook uses a 100-point model: bathroom 35 points, bedroom 35 points, presentation 20 points and maintenance 10 points.
What is a housekeeping SOP checklist?
A housekeeping SOP (Standard Operating Procedure) checklist defines the exact sequence of tasks, time allocation and quality standard for each step of the room cleaning process. It ensures every guest receives the same level of service regardless of which team member cleans the room.
How do hotels do quality control in housekeeping?
A strong hotel housekeeping quality system has three layers: every room attendant self-inspects before marking the room clean, supervisors inspect 100% of departure rooms before release, and 20 to 30% of stayover rooms are spot-checked daily.
What is an LQA hotel inspection?
LQA (Leading Quality Assurance) is an independent hospitality auditing company used by luxury hotels to measure service standards. Their housekeeping inspection covers 60+ criteria including cleanliness, presentation, amenities and staff interaction. LuxOps checklists are designed to meet or exceed LQA standards.
The complete housekeeping system
The LuxOps Housekeeping Playbook includes the full SOP documentation, inspection frameworks, training guides and control tools used by housekeeping teams across luxury and boutique properties. 10 chapters, ready to use.
View Housekeeping PlaybookRelated resources
Housekeeping SOP Guide
Standard operating procedures for housekeeping teams
Hotel Room Cleaning Checklist
Departure room, stayover, trolley setup and final self-check
Housekeeping Supervisor Checklist
Supervisor inspection workflow and room release rules
Hotel Audit Checklist
Full quality audit framework for luxury properties
Hotel Operational Checklists
What makes hotel checklists actually useful in practice
Hotel Staff Training
Training programs for luxury hotel teams