Hotel Front Office Starter Pack
Ready-to-use front desk checklists, handover templates and guest communication tools.
For Front Office Managers, Reception Supervisors and Hotel Managers who want practical tools their team can use immediately.
$29 · Instant download · Editable files included
Included tools
What's inside
12 practical tools designed for immediate front desk use.
01
Front Desk Daily Checklist
02
Check-in SOP
03
Check-out SOP
04
Shift Handover Template
05
Guest Request Tracker
06
Complaint Handling Scripts
07
Pre-arrival Checklist
08
VIP Arrival Checklist
09
Front Office Onboarding Checklist
10
Phone & Email Scripts
11
Upselling Cheat Sheet
12
Service Standards Quick Reference
Why it helps
Built for daily operational use
Standardise front desk basics
Improve shift handovers
Handle guest requests more consistently
Give teams ready-to-use scripts
Speed up onboarding
Support upselling and service standards
Why LuxOps
Documents made to be used, not stored away
The content is structured around real shifts, operating controls and management routines, so teams can move from reference to application.
Built through hotel operations
Methods developed in independent 4 and 5-star hotels, boutique groups and multi-department operations in Europe.
Usable formats
Print-ready PDF and editable PowerPoint files, with both English and French versions included.
Permanent portal access
Your documents remain available from your LuxOps customer portal after purchase.
Secure payment
Payment is processed securely by Stripe, followed by immediate access to the purchased files.
Formats included
Ready to print, edit and deploy
Printable PDF
Editable PPTX files
English and French versions included
Starter Pack vs Full Playbook
Choose the right level of structure
Front Office Starter Pack
$29Practical tools, templates, scripts and checklists for immediate daily use.
Full Front Office Playbook
$67Full SOP reference with detailed procedures, standards, management structure, guest journey logic and department-wide operational guidance.
Need the complete reference? View the Full Front Office PlaybookFAQ
Get the Front Office Starter Pack
A practical toolkit to structure the daily basics of your reception operations.