The Complete Hotel Housekeeping Checklist
Room inspection, supervisor rounds and quality audit in one place. 30-point room attendant checklist, floor supervisor inspection and an LQA-ready scoring grid.
View Housekeeping PlaybookOne standard, applied at every step
A hotel housekeeping checklist is the backbone of consistent room quality. Whether you are a head housekeeper standardizing your team's SOP, a floor supervisor running daily room inspections, or a hotel manager preparing for a quality audit, the right checklist turns invisible excellence into a repeatable standard. This page gives you free, printable checklists for every role: room attendants, floor supervisors (gouvernantes d'étage) and quality auditors. Each checklist follows the hotel quality control standards used by LQA and Forbes-rated properties.
Room Attendant Checklist
Use this sequence for every checkout and occupied room service. 30 control points covering cleanliness, amenities, maintenance and guest experience.
Entry and setup
- Knock and announce "Housekeeping", wait 10 seconds, knock again
- Check DND sign and room status in PMS before entering
- Position trolley to block doorway, place wet floor sign
- Open curtains and windows to air the room
Bedroom
- Strip bed linen, check sheets for stains and damage and note on report
- Check under pillows and mattress for lost items
- Dust all surfaces top to bottom: lamps, headboard, nightstands, desk
- Wipe all glass and mirrors to a streak-free finish
- Empty and reline all bins
- Check and restock minibar, note consumption on room report
- Check all lighting, TV, remote control and A/C, report any faults immediately
- Make beds: tight hospital corners or duvet fold per property standard
- Arrange cushions and decorative items to brand standard
- Vacuum or mop floors including under the bed
Bathroom
- Replace used towels with a fresh set folded to standard
- Clean toilet bowl, seat (inside and outside), lid, base and behind
- Scrub sink, faucets and overflow drain, dry and polish
- Clean shower or bathtub: tiles, grout, glass door and showerhead
- Polish all chrome and mirrors, no water marks
- Restock amenities: shampoo, conditioner, soap, cotton, dental kit
- Replace toilet paper roll, fold to point or apply band
- Mop bathroom floor, check grout for mold
Final inspection
- Check room temperature set to property standard
- Smell test: no odors (smoking, cleaning product, humidity)
- Scan floor for dust, hair, debris
- Confirm all drawers and wardrobe are empty of previous guest items
- Lock safe, close all drawers
- Final visual sweep from the doorway, as a guest seeing the room for the first time
- Update room status in PMS and inform floor supervisor
Floor Supervisor Checklist
Quality control starts after the room attendant has finished. Use this checklist before releasing a room for check-in.
Morning briefing (8:00 to 8:30)
- Review departure, arrival and VIP list for the day
- Assign room blocks and priorities to each attendant
- Verify trolley setup: correct linen counts, amenity stock, chemicals
- Check attendance and redistribute workload if short-staffed
Room quality inspection (minimum 20% of rooms)
- Bed making: no lumps or wrinkles, even overhang on both sides
- Bathroom: toilet and shower glass inspected with torch
- Mirrors and surfaces: touch test for dust
- Smell test: enter and assess before touching anything
- Amenities: correct type, quantity and placement
- Maintenance: check for unreported faults (dripping tap, broken hinge, wall stain)
- Floor and skirting boards: check corners and under furniture
- Result: Pass / Re-clean required / Maintenance ticket raised
End of shift
- Update room inspection log
- Debrief with room attendants, address quality issues without blame
- Prepare handover report for afternoon supervisor
- Secure linen room and chemical storage
Quality Audit Scoring Grid
Score each point 0 to 2. Total out of 20. Use this to prepare for LQA, Forbes or internal brand audits. 18 to 20: ready for audit. 14 to 17: monitor. Below 14: immediate action required.
| Category | Checkpoint | Score |
|---|---|---|
| Arrival | Room at correct temperature on arrival | /2 |
| Arrival | No trace of previous guest: hair, item or odor | /2 |
| Bed | Linen spotless, pressed, free of pilling | /2 |
| Bed | Pillows firm, uniform and correctly arranged | /2 |
| Bathroom | Toilet: no limescale, no residue | /2 |
| Bathroom | Amenities full, correctly positioned and unexpired | /2 |
| Bathroom | Grout and tile: no mold, no soap scum | /2 |
| Surfaces | No dust on top of wardrobe, behind TV, along skirting | /2 |
| Maintenance | No unreported faults in room | /2 |
| Details | Complimentary items arranged to standard | /2 |
| Total | /20 | |
Download the Full Checklist Pack
These checklists are an extract from the LuxOps Housekeeping Operations Playbook, a complete 10-chapter SOP manual. The full pack includes gouvernante morning and evening checklists, equipier shift checklists, linen room inspection, VIP room and turndown service checklist, and monthly deep cleaning checklist.
Download Free Checklist PackHow to implement a housekeeping SOP in your hotel
Define your room types and service levels
Checkout rooms, occupied rooms, suites and VIP rooms each require a specific protocol and time allocation. Start by mapping your room categories before writing your SOP.
Set time standards per room category
A well-run housekeeping department knows exactly how long each service type takes. Industry benchmarks: 20 to 30 minutes for an occupied room service, 35 to 45 minutes for a checkout room, 60 to 90 minutes for a suite.
Train to the checklist, not from memory
New room attendants who learn from observation will reproduce the habits, good and bad, of whoever trained them. A written SOP checklist breaks that cycle and sets a consistent baseline for the entire team.
Use inspection scores as coaching tools, not punishment
Quality control only works when it is safe to report problems. Share inspection scores in a weekly briefing. Focus on trends, not individuals. A team that improves together stays together.
Frequently Asked Questions
What should be on a hotel room inspection checklist?
A complete hotel room inspection checklist covers four areas: bedroom cleanliness and presentation, bathroom hygiene and amenities, technical checks (lighting, A/C, TV) and maintenance reporting. The LuxOps standard uses 30 checkpoints for room attendants and a separate 15-point quality sign-off for supervisors.
What is a housekeeping SOP checklist?
A housekeeping SOP (Standard Operating Procedure) checklist defines the exact sequence of tasks, time allocation and quality standard for each step of the room cleaning process. It ensures every guest receives the same level of service regardless of which team member cleans the room.
How do hotels do quality control in housekeeping?
Hotels use a two-layer quality control system: room attendants self-check using their room checklist before marking a room clean, and supervisors do a spot inspection on a minimum percentage of rooms, typically 20% daily and 100% on VIP and check-in rooms.
What is an LQA hotel inspection?
LQA (Leading Quality Assurance) is an independent hospitality auditing company used by luxury hotels to measure service standards. Their housekeeping inspection covers 60+ criteria including cleanliness, presentation, amenities and staff interaction. LuxOps checklists are designed to meet or exceed LQA standards.
The complete housekeeping system
The LuxOps Housekeeping Playbook includes the full SOP documentation, inspection frameworks, training guides and control tools used by housekeeping teams across luxury and boutique properties. 10 chapters, ready to use.
View Housekeeping Playbook