Food & Beverage
29 €
Starter Pack F&B
Checklists, scripts et plantillas de servicio F&B para restaurante, bar y room service.
Practical templates
PDF + PPTX
FR & EN included
Hotel SOP manuals & operational tools
Ready-to-use hotel standards, without the blank page.
LuxOps SOP manuals give managers the procedures, service scripts, checklists and training support they need to align teams faster and reduce improvisation on the floor.
PDF + editable PowerPoint
English and French included
Instant download
Built for daily operations
Front Office sample preview
12
chapters
250
pages
A practical base your managers can adapt to the language, tools and service identity of your property.
Start fast
Starter packs for immediate operational wins.
Use these when a team needs practical tools now: checklists, scripts, handover templates and control sheets that managers can adapt in minutes.
Front Office
29 €
Starter Pack Front Office
Checklists de recepción, plantillas de handover y herramientas de comunicación con huéspedes listas para usar.
Practical templates
PDF + PPTX
FR & EN included
Housekeeping
29 €
Kit de inspección Housekeeping
Checklists de inspección de habitaciones, hojas de control y herramientas de seguimiento listas para usar.
Practical templates
PDF + PPTX
FR & EN included
Full department SOP manuals
A complete operating reference for each department.
Each full playbook gives the department a structured reference: service sequences, SOPs, scripts, manager checkpoints and training material.
Front Office
67 €
Playbook Front Office
Secuencias de servicio, comunicación con huéspedes, gestión de quejas, upselling, night audit y la estructura procedural que mantiene una recepción consistente en cada turno.
Complete SOP reference
SOPs de check-in/check-out
Plantillas de comunicación con huéspedes
Housekeeping
67 €
Playbook Housekeeping
Checklists de inspección de habitaciones, gestión de ropa blanca y productos, protocolos de limpieza y estándares de control de calidad.
Complete SOP reference
Checklists de inspección
SOPs de gestión de ropa blanca
Food & Beverage
67 €
Playbook F&B
Secuencias y estándares de servicio para restaurante, bar, desayuno y room service, con un marco procedural claro para cada interacción.
Complete SOP reference
Estándares de restaurante
Operaciones de bar
Spa & Wellness
67 €
Playbook Spa & Wellness
Protocolos de tratamientos, estándares del recorrido del huésped, conducta de terapeutas, retail y gestión de reservas.
Complete SOP reference
Protocolos de tratamientos
Preparación de salas
Built from operational experience
A practical starting point shaped by 15 years on the floor.
LuxOps manuals are independently authored from experience designing, implementing, training and refining procedures in luxury hotel operations. That experience includes working with demanding quality frameworks such as LQA, Forbes Travel Guide and American Express Fine Hotels + Resorts program expectations.
Each manual is deliberately structured as a neutral, editable base that can be adapted to your property, brand standards, systems and local requirements.
Best value
Build one shared operating base across the hotel.
The complete bundle brings Front Office, Housekeeping, F&B and Spa into one coherent standard library for managers and teams.
4 department playbooks
PDF + PowerPoint
FR & EN included
Bundle price
199 €Save 69 € when purchased together
Where they fit
Useful when standards need to become visible, not theoretical.
01.
New manager
Give the department a clear base instead of rebuilding procedures from memory.
02.
Seasonal team
Onboard faster with checklists, scripts and shared operating expectations.
03.
Uneven execution
Help managers observe the same control points and correct gaps consistently.
04.
Pre-opening
Start with a mature operating structure before adapting it to the property.
Operational training
Bought the standards. Need help putting them into practice?
On-site or remote training helps managers and teams understand, adapt and apply the standards in daily operations.
Explore training