TIENDA OPERATIVA · ARCHIVOS DIGITALES
Encuentre los procedimientos esenciales de cada departamento hotelero en manuales diseñados para adaptarse a su establecimiento.
CATÁLOGO POR DEPARTAMENTO
Cinco referentes para las operaciones hoteleras y el rendimiento comercial. El nuevo manual Revenue Management se añade al paquete al mismo precio.
Front OfficeFront Office SOP ManualService sequences, guest communication, complaint handling, upselling, night audit, and the procedural structure that keeps a front desk consistent across every shift.
~300 pages
HousekeepingMás vendidoHousekeeping SOP ManualRoom inspection checklists, linen and product management, cleaning protocols, and quality control standards, structured to maintain the same operational level from the first room to the last.
~300 pages
Food & BeverageF&B SOP ManualService sequences and standards for restaurant, bar, breakfast, and room service, a procedural framework that gives teams clarity on every guest interaction, every cover, and every service.
~175 pages
Spa & WellnessSpa & Wellness SOP ManualTreatment protocols, guest journey standards, therapist conduct, retail procedures, and booking management, built for a spa where consistency and guest experience drive performance.
~150 pages
Revenue ManagementRevenue ManagementPrevisión de la demanda, estrategia de precios, disponibilidad, distribución y gestión de grupos: procedimientos para orientar las decisiones comerciales y seguir el rendimiento del hotel.
~115 páginas
Front Office, Housekeeping, Food & Beverage, Spa & Wellness y Revenue Management, en ambos idiomas y en formatos editables.
199 €
Mismo precio: 199 €
HERRAMIENTAS COMPLEMENTARIAS
Herramientas prácticas complementarias, vendidas por separado del Manual SOP. Disponibles para Front Office, Housekeeping y Food & Beverage.
Front Office
Front Office Starter PackEditable front desk checklists, handover templates and guest communication tools designed to structure the daily basics of reception operations.
Housekeeping
Housekeeping Starter PackEditable room inspection checklists, control sheets and defect tracking tools for housekeeping teams looking to improve daily consistency.
Food & Beverage
F&B Service Starter PackEditable restaurant, bar and room service tools designed to structure daily F&B service basics with practical checklists, scripts and control points.
ASESORAMIENTO Y TRANSMISIÓN
LuxOps puede acompañar a sus equipos presencialmente o a distancia para adaptar los procedimientos y aplicarlos en el día a día.